The Privacy Policy
Your privacy matters to us. This policy explains how TrueCareCost collects, uses, protects, and handles information when you use our website and services.
01. Introduction
TrueCareCost ("TrueCareCost," "we," "us," or "our") is an AI-driven healthcare cost intelligence platform aimed at improving affordability, access, and patient outcomes.
We operate the website located at truecarecost.com (the "Site") and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use the Site.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.
02. Information We Collect
2.1 Information You Provide Directly
- Contact information (name, email address, phone number) submitted via contact forms, quote requests, or account registration.
- Business/organizational details if you represent a healthcare provider or facility.
- [IF APPLICABLE] Billing and payment information for services purchased.
- [IF APPLICABLE] Any healthcare cost estimates, claims, or billing data you upload or submit for cost-comparison or revenue-cycle-management purposes.
- Communications you send us, including support requests, feedback, and correspondence.
2.2 Information Collected Automatically
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on pages, referring/exit URLs, and click patterns.
- Cookies and similar tracking technologies.
2.3 Protected Health Information (PHI)
[INSERT: Clear statement of whether the Site collects, stores, or processes PHI as defined under HIPAA. If yes, describe the legal basis, safeguards, and reference to your HIPAA Notice of Privacy Practices and/or Business Associate Agreements. If no, state explicitly whether the Site does not collect or store Protected Health Information (PHI) as defined under HIPAA.]
03. How We Use Your Information
- To provide, operate, and maintain the Site and Services.
- To respond to inquiries, quote requests, and customer support needs.
- To process transactions and send related information, including confirmations and invoices.
- To improve, personalize, and expand the Site and Services.
- To communicate with you, including for marketing purposes, with opt-out available.
- To detect, prevent, and address fraud, security, or technical issues.
- To comply with legal obligations.
04. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers and vendors who perform functions on our behalf, such as hosting, analytics, payment processing, and email delivery, under confidentiality obligations — [LIST KEY VENDORS].
- Professional advisors, including lawyers, auditors, and insurers, where necessary.
- Regulatory or law enforcement authorities where required by law.
- A successor entity in the event of a merger, acquisition, or sale of assets.
- [IF APPLICABLE] Healthcare providers or partners for whom we provide revenue-cycle-management services, subject to applicable BAAs.
05. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
[INSERT SPECIFIC RETENTION PERIODS, e.g., "Contact form submissions are retained for X months/years."]
06. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember preferences, and analyze usage.
- Strictly necessary cookies — required for core Site functionality.
- Analytics cookies — [NAME TOOLS, e.g., Google Analytics] to understand Site usage.
- Marketing/advertising cookies — [IF APPLICABLE].
You can control cookies through your browser settings. [INSERT cookie consent banner mechanism if applicable.]
07. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including [DESCRIBE ACTUAL MEASURES: e.g., encryption in transit (TLS/SSL), access controls, regular security assessments].
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
08. Your Rights and Choices
Depending on your location, you may have rights including:
- Access to the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of your personal information, subject to legal exceptions.
- Opt-out of marketing communications.
- Data portability, where applicable.
To exercise these rights, contact us at support@truecarecost.com .
[IF SERVING CALIFORNIA/EU RESIDENTS: add CCPA/CPRA and/or GDPR-specific rights language here — recommend counsel review.]
09. Children's Privacy
The Site is not intended for individuals under the age of [16/18]. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at support@truecarecost.com .
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies.
11. International Data Transfers
[IF APPLICABLE: Insert language on cross-border data transfers if you serve users outside your primary operating country, e.g., UAE, India, or EU users.]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, please contact us: